For security reason, please contact the Technical Support.
You can use the following link to create an incident ticket :
No, you can only extract a Video recording to a USB stick
Depending on your recorder or monitor model, the AHD camera may not be natively compatible with your equipment.
You can try to switch to Standard Display Mode (CVBS) via the camera joystick. (Long Push to the Left for 5 secondes)
These applications no longer work in relation to your recorder.
Now please use GGM VIEW App
Available for Play Store : https://play.google.com/store/apps/details?id=com.ggmview.client&hl=en
or Apple Store : https://apps.apple.com/fr/app/ggm-view/id1277396124
R as Record - Camera is recording
M as Motion - Motion Detection is triggered
No, you can choose different layout for live view (as 1, 4, 9, 16 as main views) but impossible to have 2 cameras layout.
YES, most wireless mouse models are compatible
On some GIGAMEDIA AHD recorders, you can find AUDIO inputs / output.
In fact, AHD cameras do not have Audio.
You can add an Audio input device (a Microphone for example - Audio INPUT) and / or a Speaker output (Audio OUTPUT) for sound management.
Depending on your model, you have the possibility to check if an update is available for your recorder :
Go To Menu CONFIGURATION / MAINTENANCE / UPDATE then Check Update
Otherwise, you can download and update manually according your recorder model.
Firmwares available in these lists :
Device Config Tool is a utility for device Search, upgrade and configuration of your GIGAMEDIA Products in your Network.
Available here : https://support.gigamedia.net/helpdesk/attachments/2043066646056
Most GIGAMEDIA recorders have the same interface.
Please see this article on this subject:
No, Video Recordings will be kept.
Only the configuration (Network Settings, Recording Mode, User Rights,...) will be reset.
You can use our Specific Software dedicated for GIGAMEDIA named : Surveillance Client
Available here :
Don't worry !
All the content is available in our articles :
- Quick Guide
- User Manual
- Smartphone Application
- Video Tutorials
All you have to do is to fill in your GIGAMEDIA reference in the Search Bar on this site :
YES, it means the the Hard Drive is in progress and is recording at the moment.
Normal Operation about the LEDs of the recorder :
Pwr : Solid Green
HDD : Flashing Red
This menu allows you to configure video output parameters.
CONFIGURATON / System then Output Configuration
Output Resolution: Select a display resolution that is suitable for your TV.
1920 x 1080 will suit most TVs.
If your NVR supports more output resolution, you can select either 1024 x 768, 1280 x1024, 1440 x 900, 1280 x 720, 1920 x 1080 to take the output resolution.
If your TV or Monitor does not support these resolutions, we recommend that you temporarily use another monitor to make the adjustments and lower the output resolution to a minimum and then increase it as you go.
To adjust the size and position of the display screen to suit your Monitor / TV, you can also use the OFFSET Scale function :
- DIP Switch in S = Standard PoE / PoE+ Mode 100m Max
- DIP Switch in E = Enhanced PoE Mode to push the Power up to 200/250m // but with a speed limitation at 10Mbps (instead of 100Mbps)
- DIP Switch in V = VLAN Mode on ports 1 -> 8 (Uplink excluded)
By default, access for administration of Switches are :
ID : admin
Password : system
Check that you are on the same subnet as this one, by changing the address of your computer:
Do not forget to reset the parameters as it was previously once the configuration is done, otherwise you will no longer have internet access
This is a bug related to a Microsoft update (Office Pack) for a Monoposte installation (Micorosft Access).
It is necessary to install the AccessDatabaseEngine.exe patch (Microsoft Office 2010, 32 Bits), available here: AccessDatabaseEngine.exe
If this is already installed, please uninstall it and reinstall this patch.
The driver is not installed correctly or the driver does not match my device.
You can download this driver here : Drivers for GGM AXDIGIUSB