FAQ (5)


    In order to be able to use internet explorer mode on Microsoft EDGE you had to check that the button "Reload in Internet Explorer mode" is present



    If this button is not present on your browser, then go to the settings 




     once in the settings you have to go to Default browser and Allow reloading of sites in Internet Explorer mode (IE mode)



     Once this is done restart your browser.

    Many solutions

    - Please make sure that Notification Function is enable in GGM VIEW :


    - The system date of your recorder is not correct and then, Push Notifications are no longer synchronized

    - Please make sure that your recorder is up to date and check id you have the last Firmware version:


    According to some models, this phenomenon appears when a wall or something bright is in the foreground of the image.

    At night, the IR LEDs come to focus on the wall in the foreground and prevent viewing in the background. it's all the more amplified when it's represent 1/3 of your image.

    Therefore,  there is no other solution than to physically reorient the camera so that it visualizes the wall in the foreground as little as possible.

    After reorientation

    Only by night, you notice a degration of image quality of your Dome cameras, whereas during the day, everything is clear

    Examples : Blurred image, fog effect, stains...

    The problem is often related to the reflections of the IR LEDs inside the camera.

    Please check

    1- The camera is not fixed well : Check the base of the camera and the glass of the cover and check the tightness. Condensation can then appear at night and then disappear during the day when temperatures rise. You can wipe down your camera with a microfiber cloth and use an anti-fog spray.

    2- Dust, dirt or micro scratches may appear :  Regularly clean the camera and remove the rainwater stains

    3- Damaged or incorrect fixed rubber ring The rubber ring around the camera lens must be perfectly clean, undamaged and must fit perfectly against the glass of the cover. Otherwise, reflections may appear.

    4- Camera Rotation Limit : Most of Dome camera has a maximum angle of rotation to respect and the IR LEDs must still remain visible otherwise, reflections inside camera may appear.


    2 solutions : 

    - Example of ONLINE Storage Calculator :

            You can go to the Seagate Website:   Video Storage Calculator | Seagate UK 


    Once on site you can adjust various parameters to get an idea of the storage needed for your installation. 

    - Use the UNIVEW Storage Calculator by following this article :

    [Utility] Use the UNIVIEW Storage Calculator 

    Today, the maximum capacity supported is 10TB.

    We recommend to use Hard drives dedicated for videoprotection, in particular WD Purpule range : 


    First, please launch Internet Explorer or Microsoft Edge in Administrator Mode (Righ click on the Application)

    If you no longer have Internet Explorer you can activate the «Internet Explorer mode» in Edge by clicking on the menu in the upper right corner and clicking on the icon displayed here: 

    Put you IP address of your recorder.

    Then, login & Password and Validate

    Go to "Local Settings" 

    Finally, choose the different paths so that you can access them once saved.


    Make sure you have write permissions on these directories. Then validate.

    You should be able to export your video recordings without trouble.

    Additional article for video export

    GGM KITIP24xx-48xx - How to export a recording File to a USB Stick 

    For security reason, please contact the Technical Support.

    You can use the following link to create an incident ticket  :  New Support Ticket

    .rf video files are used at GIGAMEDIA, which guarantee the authenticity of the file, more particularly for timestamp.

    To read .rf files, you must use the GIGAMEDIA video player, used in VMS Surveillance Client Program  ( Available Here)

    or use VMS Pro (available here : [2022] VMS Pro for GIGAMEDIA Recorders

    1- Surveillance Client

    File / Open video file

    2- VMS Pro :


    During playback and extraction, you can choose file format you want to have  : mp4, .avi ou .rf

    The DST (Daylight Saving Time) function allows you to adjust the time change according to the geographical position.

    By activating this DST function in your recorder, the time adjustment of your cameras will be done automatically.

    The changes generally apply on the last Sunday in March and the last Sunday in October.


    In 2021 :


    Graphical Interface

    Main Menu : Setup / System / Date and Time

    GGM VIEW App

    Web Interface and VMS PRO

    Remote Settings / System / General / Date and Time


    Remote Settings / System / General / Daylight Saving Time

    With Surveillance Client

    Main View / Remote Configuration / System / General

    Main Menu : 

    Then NOTIFICATION and Choose : 

    Then Switch to ON.

    Note: A tooltip is dispalyed for each event.

    No, you can not delete a part of a recording.

    The only solution is to format the hard drive.

    No, you can only extract a Video recording to a USB stick

    Depending on your recorder or monitor model, the AHD camera may not be natively compatible with your equipment.

    You can try to switch to Standard Display Mode (CVBS) via the camera joystick. (Long Push to the Left for 5 secondes)

    Yes, NVRs support this function.

    R as Record - Camera is recording

    M as Motion - Motion Detection is triggered

    Une image contenant intérieur, moniteur, écran, assis 
Description générée automatiquement

    Une image contenant personne, homme, joueur, tenant 
Description générée automatiquement

    Note :  At the end of the Motion Detection, system is able to record 30 seconds after the end of the motion detection.

    No, you can choose different layout for live view (as 1, 4, 9, 16 as main views) but impossible to have 2 cameras layout.

    YES, most wireless mouse models are compatible 



    On some GIGAMEDIA AHD recorders, you can find AUDIO inputs / output.

    In fact, AHD cameras do not have Audio.

    You can add an Audio input device (a Microphone for example - Audio INPUT) and / or a Speaker output (Audio OUTPUT) for sound management.

    Depending on your model, you have the possibility to check if an update is available for your recorder :


    Otherwise, you can download and update manually according your recorder model.

    Firmwares available in these lists  :

    Device Config Tool is a utility for device Search, upgrade and configuration of your GIGAMEDIA Products in your Network.

    Available here : https://support.gigamedia.net/helpdesk/attachments/2043066646056

    Most GIGAMEDIA recorders have the same interface.

    Please see this article on this subject:

    How to restore default system Settings

    No, Video Recordings will be kept.

    Only the configuration (Network Settings, Recording Mode, User Rights,...) will be reset.

    You can use our Specific Software dedicated for GIGAMEDIA named : Surveillance Client

    Available here : 

    CMS Software for DVR/NVR GIGAMEDIA

    Don't worry !

    All the content is available in our articles :

    - Quick Guide

    - User Manual

    - Software

    - Smartphone Application

    - Video Tutorials

    - ...

    All you have to do is to fill in your GIGAMEDIA reference in the Search Bar on this site :

    it means the the Hard Drive is in progress and is recording at the moment.

    Normal Operation about the LEDs of the recorder : 

    Pwr : Solid Green

    HDD : Flashing Red


    Step 1 : Consult these articles for the configuration of the MAil sending server :

    GGM CCKITAHD - Receive an email when motion detection is triggered 

    GGM KITIP24xx-48xx -How to configure SMTP Server 

    You can have problems linked for many reasons :

    • Firewall from you Internet BOX. You just need to disable it to perform the test
    • Block linked to you Internet Provider  – Please contact your Internet provider if necessary.
    • Configuration with your account for Message sending Server


    Example :

    Sécurity for Gmail account

    In your account, Choose « Security »


    ENABLE: Less secure access to applications


    Other Example for Free

    You have to DISABLE : Outgoing SMTP blocking

    You can see the charge status of your WIFI cameras in the Graphical interface :


    This menu allows you to configure video output parameters.

    CONFIGURATON / System then Output Configuration

    Output ResolutionSelect a display resolution that is suitable for your TV.

    1920 x 1080 will suit most TVs. 


    If your NVR supports more output resolution, you can select either 1024 x 768, 1280 x1024, 1440 x 900, 1280 x 720, 1920 x 1080 to take the output resolution.

    If your TV or Monitor does not support these resolutions, we recommend that you temporarily use another monitor to make the adjustments and lower the output resolution to a minimum and then increase it as you go.

    To adjust the size and position of the display screen to suit your Monitor / TV, you can also use the OFFSET Scale function :





    GGM WAPCD3 – How to disable the front LED ? 


    To remove the flashing LED in front of the terminal, you have to access to the Web Interface via IP (by default : 



    Video available on Youtube by searching for "GGM WAPCD3" 







    1. Go to 2.4Ghz Advanced Configuration

    2. Disable LED button 

    3. Apply




    WARNING : LED is a visual indicator, it will no longer be possible to check this status of the device without going to the WEB interface

    Référence : GGM TESTCAMIP 

    2 solutions

    - Power Supply is defective (adaptor DC 12v / 2A)

    - Plastic tab for battery isolation is not removed

    GGM NE08P switch has 3 DIP Switches on the front panel allowing specific functions to be activated. 

    2 possible versions possibles : 

    Version 1 => S, E, V

    Version 2 => E, D, P

    Version 1 :

    • DIP Switch in S = Standard PoE / PoE+ Mode 100m Max
    • DIP Switch in E = Enhanced PoE Mode to push the Power up to 200/250m // but with a speed limitation at 10Mbps (instead of 100Mbps)
    • DIP Switch in V = VLAN Mode on ports 1 -> 8 (Uplink excluded)

    Version 2 :

    • DIP Switch E = Long-distance transmission and VLAN Mode
    • DIP Switch D = Al self-healing mode (Watchdog).  When the switch status is "ON" (default OFF), port 1-8 can support the watchdog function and automatically detects the date communication status in real-time. 
    • DIP Switch P = Real-time power and power priority mode


    Valid for those references

    - GGM WAPC1

    - GGM WAPCD2

    - GGM WAPCD3

    - GGM WAPEXT24


    By default, Mode is in Access Point.

    SSID is: GIGAMEDIA_xx 

    and the security key is 12345GGM (or 66666666 according to the model).

    For GGM WAPEXT24 and GGM WAPEXTD models, this is Super WDS mode.

    Valid for thoses models : 

    - GGM WAPCD2

    - GGM WAPCD3

    - GGM WAPEXT24


    Password by default : admin

    By default, access for administration of Switches are : 

    ID : admin

    Password : system

    Physically, on the switch, press the RESET button on the front panel for 10 seconds to reset your Switch to the default settings. 

    Other methode - for web Interface : 

    GGM GS20024G2S - How to restore default system Settings ? Factory Default

    The reférence starts with GGM xxx xxx

    A label is stuck under the product with the full reference.

    Physically, on the Access Point, long press the RESET button, next to the RJ45 ports, for 30 seconds to reset your AP to the default settings.  

    Check that you are on the same subnet as this one, by changing the address of your computer:

    Step 1 : Go to network and sharing center of your computer.


    Step 2 : Click on LAN connection :



    Step 3 : Change your IP address

    Choose « Internet Protocol version 4 (TCP/IPv4) » and go to Properties

    Change thoses information : 

    Adresse IP address:
     Network Mask :


    Do not forget to reset the parameters as it was previously once the configuration is done, otherwise you will no longer have internet access

    GGM MVCPLTRI = Power Line Phase Coupler (three phases)

    LX = Used to couple another phase Coupler

    Waring : The neutral must never be connected to this phase coupler.

    It's visible on the controller unit box :

    This is a bug related to a Microsoft update (Office Pack) for a Monoposte installation (Micorosft Access).

    It is necessary to install the AccessDatabaseEngine.exe patch (Microsoft Office 2010, 32 Bits), available here: AccessDatabaseEngine.exe  

    If this is already installed, please uninstall it and reinstall this patch.

    The driver is not installed correctly or the driver does not match my device.

    You can download this driver here : Drivers for GGM AXDIGIUSB

    In the software GGM ACS, Go to configuration du site

    Choose the Centrale you want to Modify

    Click on SEARCH

    Controller appears. Choose Changer IP to modify Network parameters


    SW1 to erase memory of the control unit :

    - Power off the control Unit.  

    - Hold SW1 Swtich while restoring Power.  

    - Wait for the blue LED on the expansion bus to light up (approximately 10 seconds) while holding the switch down.

    - Release SW1

    SW2 to restore factory network settings (IP address :, mask 

    - Power off the control Unit.   

    - Keep the switch pressed while turning the power back on.


    - To configure the control unit with a fixed IP address, release the switch at the first flash of the extension bus LED (about 5 seconds).

    To configure the control unit in DHCP mode, wait for the second flash of the extension bus LED (approximately 5 seconds after the first flash).

    Release SW2 

    When system is ON and in Bluetooth Mode, the broadcast name begins with : PA-xxxx (followed by a random number)


    1. Connect the FM antenna
    2. Press "Mode" button to put the device in FM 87.5

      By default, device is in FM 87.5. So you can go to Step 3.
    3. Briefly press ">||" Play Pause

      The device automatically browses and memories the radio stations of the FM band in the memories "P01, P02,  ... , PXX". The position and quality of the anntenna is very important to have quality of sound and the number of radios received.

    4. At the end of the process, device go back to 87.5 FM , press « |< »  or  «  >| »  to choose you radio station.
    5. Long press on |< or >| allows you to increase or decrease the sound volume.

    Amplifer :


    Despite volume control of all sources, I have no sound :

    Check the general audio level of the amplifier carefully, in 2 ways :

    - Via the Remote Control:

    A long press is used to check this level U00 to U10

    Via Amplifer 

     >>|  for Volume up

    | << for Volume Down

    It is a free and secure software allowing to share directly your computer with a Technician in order to assist you for your GIGAMEDIA installations. 


    Each session, a password is generated automatically and you are free to authorize or interrupt remote control at any time.

    You can download the free version from the developer's site:  https://www.teamviewer.com 

    Or you can use our own customer version : 

    For Windows

    For MAC