In order to be able to use internet explorer mode on Microsoft EDGE you had to check that the button "Reload in Internet Explorer mode" is present
If this button is not present on your browser, then go to the settings
once in the settings you have to go to Default browser and Allow reloading of sites in Internet Explorer mode (IE mode)
Once this is done restart your browser.
Many solutions :
- Please make sure that Notification Function is enable in GGM VIEW :
- The system date of your recorder is not correct and then, Push Notifications are no longer synchronized
- Please make sure that your recorder is up to date and check id you have the last Firmware version:
According to some models, this phenomenon appears when a wall or something bright is in the foreground of the image.
At night, the IR LEDs come to focus on the wall in the foreground and prevent viewing in the background. it's all the more amplified when it's represent 1/3 of your image.
Therefore, there is no other solution than to physically reorient the camera so that it visualizes the wall in the foreground as little as possible.
Only by night, you notice a degration of image quality of your Dome cameras, whereas during the day, everything is clear
Examples : Blurred image, fog effect, stains...
The problem is often related to the reflections of the IR LEDs inside the camera.
Please check :
1- The camera is not fixed well : Check the base of the camera and the glass of the cover and check the tightness. Condensation can then appear at night and then disappear during the day when temperatures rise. You can wipe down your camera with a microfiber cloth and use an anti-fog spray.
2- Dust, dirt or micro scratches may appear : Regularly clean the camera and remove the rainwater stains
3- Damaged or incorrect fixed rubber ring : The rubber ring around the camera lens must be perfectly clean, undamaged and must fit perfectly against the glass of the cover. Otherwise, reflections may appear.
4- Camera Rotation Limit : Most of Dome camera has a maximum angle of rotation to respect and the IR LEDs must still remain visible otherwise, reflections inside camera may appear.
2 solutions :
- Example of ONLINE Storage Calculator :
You can go to the Seagate Website: Video Storage Calculator | Seagate UK
Once on site you can adjust various parameters to get an idea of the storage needed for your installation.
- Use the UNIVEW Storage Calculator by following this article :
Today, the maximum capacity supported is 10TB.
We recommend to use Hard drives dedicated for videoprotection, in particular WD Purpule range :
First, please launch Internet Explorer or Microsoft Edge in Administrator Mode (Righ click on the Application)
If you no longer have Internet Explorer you can activate the «Internet Explorer mode» in Edge by clicking on the menu in the upper right corner and clicking on the icon displayed here:
Put you IP address of your recorder.
Then, login & Password and Validate
Go to "Local Settings"
Finally, choose the different paths so that you can access them once saved.
Make sure you have write permissions on these directories. Then validate.
You should be able to export your video recordings without trouble.
Additional article for video export:
For security reason, please contact the Technical Support.
You can use the following link to create an incident ticket :
2- VMS Pro :
No, you can only extract a Video recording to a USB stick
Depending on your recorder or monitor model, the AHD camera may not be natively compatible with your equipment.
You can try to switch to Standard Display Mode (CVBS) via the camera joystick. (Long Push to the Left for 5 secondes)
R as Record - Camera is recording
M as Motion - Motion Detection is triggered
No, you can choose different layout for live view (as 1, 4, 9, 16 as main views) but impossible to have 2 cameras layout.
YES, most wireless mouse models are compatible
On some GIGAMEDIA AHD recorders, you can find AUDIO inputs / output.
In fact, AHD cameras do not have Audio.
You can add an Audio input device (a Microphone for example - Audio INPUT) and / or a Speaker output (Audio OUTPUT) for sound management.
Depending on your model, you have the possibility to check if an update is available for your recorder :
Go To Menu CONFIGURATION / MAINTENANCE / UPDATE then Check Update
Otherwise, you can download and update manually according your recorder model.
Firmwares available in these lists :
Device Config Tool is a utility for device Search, upgrade and configuration of your GIGAMEDIA Products in your Network.
Available here : https://support.gigamedia.net/helpdesk/attachments/2043066646056
Most GIGAMEDIA recorders have the same interface.
Please see this article on this subject:
No, Video Recordings will be kept.
Only the configuration (Network Settings, Recording Mode, User Rights,...) will be reset.
You can use our Specific Software dedicated for GIGAMEDIA named : Surveillance Client
Available here :
Don't worry !
All the content is available in our articles :
- Quick Guide
- User Manual
- Smartphone Application
- Video Tutorials
All you have to do is to fill in your GIGAMEDIA reference in the Search Bar on this site :
YES, it means the the Hard Drive is in progress and is recording at the moment.
Normal Operation about the LEDs of the recorder :
Pwr : Solid Green
HDD : Flashing Red
This menu allows you to configure video output parameters.
CONFIGURATON / System then Output Configuration
Output Resolution: Select a display resolution that is suitable for your TV.
1920 x 1080 will suit most TVs.
If your NVR supports more output resolution, you can select either 1024 x 768, 1280 x1024, 1440 x 900, 1280 x 720, 1920 x 1080 to take the output resolution.
If your TV or Monitor does not support these resolutions, we recommend that you temporarily use another monitor to make the adjustments and lower the output resolution to a minimum and then increase it as you go.
To adjust the size and position of the display screen to suit your Monitor / TV, you can also use the OFFSET Scale function :
- DIP Switch in S = Standard PoE / PoE+ Mode 100m Max
- DIP Switch in E = Enhanced PoE Mode to push the Power up to 200/250m // but with a speed limitation at 10Mbps (instead of 100Mbps)
- DIP Switch in V = VLAN Mode on ports 1 -> 8 (Uplink excluded)
GGM WAPCD3 – How to disable the front LED ?
To remove the flashing LED in front of the terminal, you have to access to the Web Interface via IP (by default : 192.168.188.253)
Video available on Youtube by searching for "GGM WAPCD3"
1. Go to 2.4Ghz Advanced Configuration
2. Disable LED button
WARNING : LED is a visual indicator, it will no longer be possible to check this status of the device without going to the WEB interface
Référence : GGM TESTCAMIP
2 solutions :
- Power Supply is defective (adaptor DC 12v / 2A)
- Plastic tab for battery isolation is not removed
By default, access for administration of Switches are :
ID : admin
Password : system
Check that you are on the same subnet as this one, by changing the address of your computer:
Do not forget to reset the parameters as it was previously once the configuration is done, otherwise you will no longer have internet access
GGM MVCPLTRI = Power Line Phase Coupler (three phases)
LX = Used to couple another phase Coupler
Waring : The neutral must never be connected to this phase coupler.
This is a bug related to a Microsoft update (Office Pack) for a Monoposte installation (Micorosft Access).
It is necessary to install the AccessDatabaseEngine.exe patch (Microsoft Office 2010, 32 Bits), available here: AccessDatabaseEngine.exe
If this is already installed, please uninstall it and reinstall this patch.
The driver is not installed correctly or the driver does not match my device.
You can download this driver here : Drivers for GGM AXDIGIUSB
SW1 to erase memory of the control unit :
- Power off the control Unit.
- Hold SW1 Swtich while restoring Power.
- Wait for the blue LED on the expansion bus to light up (approximately 10 seconds) while holding the switch down.
- Release SW1
SW2 to restore factory network settings (IP address : 192.168.2.150, mask 255.255.255.0).
- Power off the control Unit.
- Keep the switch pressed while turning the power back on.
- To configure the control unit with a fixed IP address, release the switch at the first flash of the extension bus LED (about 5 seconds).
- To configure the control unit in DHCP mode, wait for the second flash of the extension bus LED (approximately 5 seconds after the first flash).
- Release SW2
Check the general audio level of the amplifier carefully, in 2 ways :
- Via the Remote Control:
A long press is used to check this level U00 to U10