FAQ

No, you can not delete a part of a recording.


The only solution is to format the hard drive.

For security reason, please contact the Technical Support.


You can use the following link to create an incident ticket  : New Support Ticket 

No, you can only extract a Video recording to a USB stick

Depending on your recorder or monitor model, the AHD camera may not be natively compatible with your equipment.


You can try to switch to Standard Display Mode (CVBS) via the camera joystick. (Long Push to the Left for 5 secondes)




These applications no longer work in relation to your recorder.


Now please use GGM VIEW App


Available for Play Store : https://play.google.com/store/apps/details?id=com.ggmview.client&hl=en 

or Apple Store : https://apps.apple.com/fr/app/ggm-view/id1277396124

Yes, NVRs support this function.

R as Record - Camera is recording


M as Motion - Motion Detection is triggered


Une image contenant intérieur, moniteur, écran, assis 
Description générée automatiquement

Une image contenant personne, homme, joueur, tenant 
Description générée automatiquement


Note :  At the end of the Motion Detection, system is able to record 30 seconds after the end of the motion detection.



No, you can choose different layout for live view (as 1, 4, 9, 16 as main views) but impossible to have 2 cameras layout.



Main Menu : 


Then NOTIFICATION and Choose : 



Then Swith to ON.






Note: A tooltip is dispalyed for each event.



YESmost wireless mouse models are compatible 



Depending on your model, you have the possibility to check if an update is available for your recorder :


Go To Menu CONFIGURATION / MAINTENANCE / UPDATE then Check Update



Otherwise, you can download and update manually according your recorder model.


Firmwares available in these lists  :


Device Config Tool is a utility for device Search, upgrade and configuration of your GIGAMEDIA Products in your Network.


Available here : https://support.gigamedia.net/helpdesk/attachments/2043066646056






Most GIGAMEDIA recorders have the same interface.

Please see this article on this subject:
 


How to restore default system Settings

No, Video Recordings will be kept.


Only the configuration (Network Settings, Recording Mode, User Rights,...) will be reset.


You can use our Specific Software dedicated for GIGAMEDIA named : Surveillance Client


Available here : 


CMS Software for DVR/NVR GIGAMEDIA 

Don't worry !

All the content is available in our articles :


- Quick Guide

- User Manual

- Software

- Smartphone Application

- Video Tutorials

- ...


All you have to do is to fill in your GIGAMEDIA reference in the Search Bar on this site :




YES, it means the the Hard Drive is in progress and is recording at the moment.



Normal Operation about the LEDs of the recorder : 


Pwr : Solid Green

HDD : Flashing Red

By default, Mode is in Access Point ,  SSID is: GIGAMEDIA_xx and the security key is 12345GGM (or 666666 according to the model)

192.168.188.253 (Password by default : admin)

By default, connection for administration of Switches are : 


ID : admin

Password : system

Physically, on the switch, press the RESET button on the front panel for 10 seconds to reset your Switch to the default settings. 





Other methode - for web Interface : 


GGM GS20024G2S - How to restore default system Settings ? Factory Default

The reférence starts with GGM xxx xxx


A label is stuck under the product with the full reference.




Physically, on the Access Point, long press the RESET button, next to the RJ45 ports, for 30 seconds to reset your AP to the default settings.  






192.168.2.150


It's visible on the controller unit box :

This is a bug related to a Microsoft update (Office Pack) for a Monoposte installation (Micorosft Access).


It is necessary to install the AccessDatabaseEngine.exe patch (Microsoft Office 2010, 32 Bits), available here: AccessDatabaseEngine.exe  



If this is already installed, please uninstall it and reinstall this patch.

The driver is not installed correctly or the driver does not match my device.


You can download this driver here : Drivers for GGM AXDIGIUSB

When system is ON and in Bluetooth Mode, the broadcast name begins with : PA-xxxx (followed by a random number)


Example


  1. Connect the FM antenna
  2. Press "Mode" button to put the device in FM 87.5

    By default, device is in FM 87.5. So you can go to Step 3.
  3. Briefly press ">||" Play Pause

    The device automatically browses and memories the radio stations of the FM band in the memories "P01, P02,  ... , PXX". The position and quality of the anntenna is very important to have quality of sound and the number of radios received.

  4. At the end of the process, device go back to 87.5 FM , press « |< »  or  «  >| »  to choose you radio station.
  5. Long press on |< or >| allows you to increase or decrease the sound volume.

It is a free and secure software allowing to share directly your computer with a Technician in order to assist you for your GIGAMEDIA installations. 



 


Each session, a password is generated automatically and you are free to authorize or interrupt remote control at any time.

You can download the free version from the developer's site:  https://www.teamviewer.com 


Or you can use our own customer version : 



For Windows






For MAC