FAQ

The DST (Daylight Saving Time) function allows you to adjust the time change according to the geographical position.


By activating this DST function in your recorder, the time adjustment of your cameras will be done automatically.


The changes generally apply on the last Sunday in March and the last Sunday in October.


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In 2021 :

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Graphical Interface


Main Menu : Setup / System / Date and Time



GGM VIEW App



Web Interface



Remote Settings / System / General

 



With Surveillance Client


Main View / Remote Configuration / System / General

 

No, you can not delete a part of a recording.


The only solution is to format the hard drive.

For security reason, please contact the Technical Support.


You can use the following link to create an incident ticket  :  New Support Ticket

No, you can only extract a Video recording to a USB stick

Depending on your recorder or monitor model, the AHD camera may not be natively compatible with your equipment.


You can try to switch to Standard Display Mode (CVBS) via the camera joystick. (Long Push to the Left for 5 secondes)




These applications no longer work in relation to your recorder.


Now please use GGM VIEW App


Available for Play Store : https://play.google.com/store/apps/details?id=com.ggmview.client&hl=en 

or Apple Store : https://apps.apple.com/fr/app/ggm-view/id1277396124

Yes, NVRs support this function.

R as Record - Camera is recording


M as Motion - Motion Detection is triggered


Une image contenant intérieur, moniteur, écran, assis 
Description générée automatiquement

Une image contenant personne, homme, joueur, tenant 
Description générée automatiquement


Note :  At the end of the Motion Detection, system is able to record 30 seconds after the end of the motion detection.



No, you can choose different layout for live view (as 1, 4, 9, 16 as main views) but impossible to have 2 cameras layout.



Main Menu : 


Then NOTIFICATION and Choose : 



Then Switch to ON.






Note: A tooltip is dispalyed for each event.



YESmost wireless mouse models are compatible 



 

 



On some GIGAMEDIA AHD recorders, you can find AUDIO inputs / output.



In fact, AHD cameras do not have Audio.




You can add an Audio input device (a Microphone for example - Audio INPUT) and / or a Speaker output (Audio OUTPUT) for sound management.


Depending on your model, you have the possibility to check if an update is available for your recorder :


Go To Menu CONFIGURATION / MAINTENANCE / UPDATE then Check Update



Otherwise, you can download and update manually according your recorder model.


Firmwares available in these lists  :


Device Config Tool is a utility for device Search, upgrade and configuration of your GIGAMEDIA Products in your Network.


Available here : https://support.gigamedia.net/helpdesk/attachments/2043066646056






Most GIGAMEDIA recorders have the same interface.

Please see this article on this subject:
 


How to restore default system Settings

No, Video Recordings will be kept.


Only the configuration (Network Settings, Recording Mode, User Rights,...) will be reset.


You can use our Specific Software dedicated for GIGAMEDIA named : Surveillance Client


Available here : 


CMS Software for DVR/NVR GIGAMEDIA 

Don't worry !

All the content is available in our articles :


- Quick Guide

- User Manual

- Software

- Smartphone Application

- Video Tutorials

- ...


All you have to do is to fill in your GIGAMEDIA reference in the Search Bar on this site :




YES, it means the the Hard Drive is in progress and is recording at the moment.



Normal Operation about the LEDs of the recorder : 


Pwr : Solid Green

HDD : Flashing Red


 

Step 1 : Consult these articles for the configuration of the MAil sending server :

GGM CCKITAHD - Receive an email when motion detection is triggered 

GGM KITIP24xx-48xx -How to configure SMTP Server 



You can have problems linked for many reasons :

  • Firewall from you Internet BOX. You just need to disable it to perform the test
  • Block linked to you Internet Provider  – Please contact your Internet provider if necessary.
  • Configuration with your account for Message sending Server

 


Example :


Sécurity for Gmail account

In your account, Choose « Security »

 

ENABLE: Less secure access to applications

 



Other Example for Free

You have to DISABLE : Outgoing SMTP blocking

You can see the charge status of your WIFI cameras in the Graphical interface :



CONFIGURATION / CHANNEL then Battery


This menu allows you to configure video output parameters.


CONFIGURATON / System then Output Configuration



Output ResolutionSelect a display resolution that is suitable for your TV.

1920 x 1080 will suit most TVs. 

 

If your NVR supports more output resolution, you can select either 1024 x 768, 1280 x1024, 1440 x 900, 1280 x 720, 1920 x 1080 to take the output resolution.



If your TV or Monitor does not support these resolutions, we recommend that you temporarily use another monitor to make the adjustments and lower the output resolution to a minimum and then increase it as you go.





To adjust the size and position of the display screen to suit your Monitor / TV, you can also use the OFFSET Scale function :


 


 

 

 

GGM NE08P switch has 3 DIP Switches on the front panel allowing specific functions to be activated. 


2 possible versions possibles : 


Version 1 => S, E, V

Version 2 => E, D, P




Version 1 :

  • DIP Switch in S = Standard PoE / PoE+ Mode 100m Max
  • DIP Switch in E = Enhanced PoE Mode to push the Power up to 200/250m // but with a speed limitation at 10Mbps (instead of 100Mbps)
  • DIP Switch in V = VLAN Mode on ports 1 -> 8 (Uplink excluded)


Version 2 :

  • DIP Switch E = Long-distance transmission and VLAN Mode
  • DIP Switch D = Al self-healing mode (Watchdog).  When the switch status is "ON" (default OFF), port 1-8 can support the watchdog function and automatically detects the date communication status in real-time. 
  • DIP Switch P = Real-time power and power priority mode


 

Valid for those references

- GGM WAPC1

- GGM WAPCD2

- GGM WAPCD3

- GGM WAPEXT24

- GGM WAPEXTD

By default, Mode is in Access Point.


SSID is: GIGAMEDIA_xx 

and the security key is 12345GGM (or 66666666 according to the model).


For GGM WAPEXT24 and GGM WAPEXTD models, this is Super WDS mode.



Valid for thoses models : 

- GGM WAPCD2

- GGM WAPCD3

- GGM WAPEXT24

- GGM WAPEXTD



192.168.188.253 


Password by default : admin




By default, access for administration of Switches are : 


ID : admin

Password : system

Physically, on the switch, press the RESET button on the front panel for 10 seconds to reset your Switch to the default settings. 





Other methode - for web Interface : 


GGM GS20024G2S - How to restore default system Settings ? Factory Default

The reférence starts with GGM xxx xxx


A label is stuck under the product with the full reference.




Physically, on the Access Point, long press the RESET button, next to the RJ45 ports, for 30 seconds to reset your AP to the default settings.  






Check that you are on the same subnet as this one, by changing the address of your computer:


Step 1 : Go to network and sharing center of your computer.

 

Step 2 : Click on LAN connection :

 

 

Step 3 : Change your IP address

Properties.
Choose « Internet Protocol version 4 (TCP/IPv4) » and go to Properties

Change thoses information : 

Adresse IP address: 192.168.188.200
 Network Mask : 255.255.255.0

OK


Do not forget to reset the parameters as it was previously once the configuration is done, otherwise you will no longer have internet access

192.168.2.150


It's visible on the controller unit box :

This is a bug related to a Microsoft update (Office Pack) for a Monoposte installation (Micorosft Access).


It is necessary to install the AccessDatabaseEngine.exe patch (Microsoft Office 2010, 32 Bits), available here: AccessDatabaseEngine.exe  



If this is already installed, please uninstall it and reinstall this patch.

The driver is not installed correctly or the driver does not match my device.


You can download this driver here : Drivers for GGM AXDIGIUSB

In the software GGM ACS, Go to configuration du site


Choose the Centrale you want to Modify



Click on SEARCH



Controller appears. Choose Changer IP to modify Network parameters


OK

When system is ON and in Bluetooth Mode, the broadcast name begins with : PA-xxxx (followed by a random number)


Example


  1. Connect the FM antenna
  2. Press "Mode" button to put the device in FM 87.5

    By default, device is in FM 87.5. So you can go to Step 3.
  3. Briefly press ">||" Play Pause

    The device automatically browses and memories the radio stations of the FM band in the memories "P01, P02,  ... , PXX". The position and quality of the anntenna is very important to have quality of sound and the number of radios received.

  4. At the end of the process, device go back to 87.5 FM , press « |< »  or  «  >| »  to choose you radio station.
  5. Long press on |< or >| allows you to increase or decrease the sound volume.

It is a free and secure software allowing to share directly your computer with a Technician in order to assist you for your GIGAMEDIA installations. 



 


Each session, a password is generated automatically and you are free to authorize or interrupt remote control at any time.

You can download the free version from the developer's site:  https://www.teamviewer.com 


Or you can use our own customer version : 



For Windows






For MAC